Privacy Policy
Last Updated: [4-9-2026]
At UrbunStay, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website and services.
This policy should be read together with our Terms of Use and other applicable policies.
1. Information We Collect
When you use UrbunStay, we may collect information such as:
Personal Information
- Full name
- Mobile number
- Email address
- Billing information
- Booking details
- Guest details
Booking Information
- Check-in and check-out dates
- Number of guests
- Room or property selected
- Special requests
- Booking history
- Cancellation information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Date and time of access
2. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method, payment providers may process information required to complete the transaction.
UrbunStay may receive transaction-related information such as payment status, transaction reference, and other information necessary for booking management.
We generally do not need to store complete card information when payments are processed through an authorized third-party payment gateway.
3. How We Use Your Information
We may use your information to:
- Process hotel and accommodation bookings.
- Confirm reservations.
- Send booking confirmations.
- Communicate booking-related information.
- Process cancellations and refunds.
- Provide customer support.
- Improve our website and services.
- Prevent fraud and unauthorized activity.
- Maintain website security.
- Send service-related notifications.
- Personalize your experience.
- Comply with applicable legal and regulatory requirements.
4. Communication
We may contact you through email, SMS, phone calls, WhatsApp, push notifications, or other available communication methods regarding:
- Booking confirmations
- Payment status
- Cancellation
- Refunds
- Check-in information
- Important changes to your booking
- Customer support requests
Where permitted and where you have provided the necessary consent or preference, we may also send promotional communications.
5. Sharing of Information
We may share necessary information with:
- Hotels and accommodation partners
- Payment service providers
- Technology and hosting providers
- Customer support providers
- Communication service providers
- Fraud-prevention and security service providers
- Government or legal authorities where required by law
We share information only to the extent reasonably necessary for providing, maintaining, securing, or improving our services, or where required by applicable law.
6. Hotel and Property Partners
When you make a reservation, relevant guest and booking information may be shared with the selected property so that it can provide the accommodation service.
The property may have its own privacy practices regarding information it receives.
7. Cookies
UrbunStay may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember user preferences.
- Understand website traffic.
- Improve website performance.
- Provide relevant functionality.
- Measure marketing effectiveness.
For more information, please see our Cookie Policy.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system can be guaranteed to be completely secure. Users should understand that transmission of information over the internet carries inherent risks.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.
10. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise a privacy-related complaint or concern.
Requests may be submitted using our official contact details.
11. Children’s Privacy
UrbunStay is not intended to collect personal information from children for independent use of booking services.
Where a booking involves a child as a guest, the booking should be made by a parent, guardian, or other legally authorized adult.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
UrbunStay is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The latest version will always be published on this page with the updated date.
14. Contact
For privacy-related questions, requests, or complaints, please contact UrbunStay through the contact information provided on our website.