Terms of Use
Last Updated: [4-9-2026]
Welcome to UrbunStay. These Terms of Use govern your access to and use of the UrbunStay website, mobile applications, booking services, and related services.
By accessing or using UrbunStay, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
1. About UrbunStay
UrbunStay is an online hotel and accommodation booking platform that enables users to discover, compare, and book hotels, villas, homestays, guest houses, and other accommodation properties listed on our platform.
UrbunStay may act as a booking platform or intermediary between customers and accommodation providers. The actual accommodation service is provided by the respective hotel, property owner, or accommodation partner.
2. Eligibility
You must provide accurate and complete information while using our services.
By using UrbunStay, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information provided by you is accurate and current.
- You will use the website only for lawful purposes.
- You will not use another person’s identity or payment information without authorization.
If you are making a booking on behalf of another person, you confirm that you are authorized to do so.
3. Website Usage
You agree to use UrbunStay only for legitimate purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with website functionality or security.
- Upload malicious software or harmful content.
- Copy, reproduce, modify, or commercially exploit our website content without permission.
- Use automated systems to collect information from the website without authorization.
- Make false, fraudulent, or misleading bookings.
UrbunStay reserves the right to suspend or terminate access where misuse or suspicious activity is detected.
4. Hotel Information
We make reasonable efforts to ensure that hotel information displayed on our platform is accurate. However, property information, photographs, amenities, room availability, pricing, policies, and descriptions may be provided or updated by individual accommodation partners.
Therefore, certain information may change from time to time.
UrbunStay does not guarantee that every property description, photograph, amenity, rating, or other information will always be completely accurate, current, or error-free.
5. Bookings
When you make a booking through UrbunStay, you agree to provide accurate guest and booking information.
A booking will be considered confirmed only after the applicable confirmation process has been completed and, where required, payment has been successfully received.
You should carefully check:
- Property name
- Check-in and check-out dates
- Number of guests
- Room type
- Price
- Cancellation policy
- Property-specific rules
- Additional charges
before completing your booking.
6. Pricing
Prices displayed on UrbunStay may include or exclude applicable taxes, service charges, or other fees depending on the booking.
The final payable amount will be displayed during the booking process where applicable.
Property prices may change based on availability, dates, demand, promotions, taxes, or other factors.
7. Third-Party Services
UrbunStay may use third-party service providers for payment processing, communication, analytics, hosting, verification, maps, customer support, and other operational services.
Your use of certain third-party services may also be subject to their respective terms and policies.
8. Intellectual Property
All content available on UrbunStay, including but not limited to:
- Logo
- Brand name
- Website design
- Text
- Graphics
- Images
- Icons
- Software
- Layout
- Videos
- Promotional material
is owned by or licensed to UrbunStay unless otherwise stated.
You may not reproduce, distribute, modify, copy, publish, or commercially exploit our content without prior written permission.
9. Reviews and User Content
If UrbunStay allows users to submit reviews, ratings, photographs, comments, or other content, you are responsible for ensuring that the content is truthful, lawful, and does not infringe the rights of another person.
UrbunStay may remove content that is misleading, abusive, unlawful, offensive, fraudulent, or otherwise violates these Terms.
10. Suspension or Termination
UrbunStay may suspend, restrict, or terminate your access to the website or services if:
- You violate these Terms.
- Fraudulent activity is suspected.
- You misuse the platform.
- You provide false information.
- Your activities create security or legal risks.
11. Disclaimer
UrbunStay provides its platform on an “as available” basis. We do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.
UrbunStay is not responsible for circumstances beyond its reasonable control, including technical failures, internet outages, natural disasters, government restrictions, strikes, or other force majeure events.
12. Changes to Terms
UrbunStay may update these Terms of Use from time to time. Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of UrbunStay after changes are published constitutes acceptance of the updated terms.
13. Contact Us
If you have questions regarding these Terms of Use, please contact us through the contact details provided on our website.