Contact Us
We’re Here to Help
At UrbunStay, we believe that your travel experience should be simple, comfortable, and hassle-free. Whether you have a question about a booking, need help with a reservation, want to know more about a property, or have any other concern, our support team is here to assist you.
We value every customer and aim to provide timely and helpful support before, during, and after your stay.
If you need assistance, please don’t hesitate to get in touch with us.
How Can We Help You?
Our support team can assist you with a variety of booking-related queries, including:
🏨 Hotel & Property Information
Have questions about a hotel, villa, homestay, guest house, room type, amenities, check-in facilities, or property policies?
Contact us and we’ll help you find the information you need.
📅 Booking Assistance
Need help making a reservation or facing an issue while booking?
Our team can assist you with the booking process and help resolve booking-related issues.
💳 Payment & Transaction Support
If you are facing an issue with payment, have questions about a transaction, or your payment status is unclear, contact our support team with your booking or transaction details.
🔄 Cancellation & Refund
Need to cancel your reservation or have a question about a refund?
Please contact us with your booking details. Refunds and cancellation requests are handled according to the applicable booking and property cancellation policy.
🧾 Booking Confirmation
If you have completed a booking but have not received your confirmation, please contact us with the details used during your reservation.
🛎️ Stay-Related Assistance
If you experience an issue related to a reservation or need assistance communicating with the property, our support team can help guide you through the appropriate process.
Contact UrbunStay
📧 Email Support
For all general queries, booking assistance, cancellations, payment-related concerns, refunds, and other customer support requests, please contact us at:
We recommend including your booking ID, registered email address, mobile number, and a brief description of your issue so that our team can assist you more efficiently.
Response Time
Our team aims to respond to customer queries as soon as reasonably possible.
Response times may vary depending on the nature and complexity of your request, particularly where coordination with a hotel or accommodation partner is required.
For Booking-Related Queries
If your query is related to an existing reservation, please include the following information in your email:
- Booking ID
- Guest Name
- Registered Email Address
- Mobile Number
- Property/Hotel Name
- Check-in Date
- Check-out Date
- Details of your concern
Providing these details will help us identify your reservation quickly and provide appropriate assistance.
Before Contacting Us
For faster assistance, we recommend checking your booking confirmation first. It may contain important information regarding:
- Property address
- Check-in and check-out timings
- Cancellation policy
- Payment details
- Room information
- Property-specific rules
- Booking conditions
For cancellation, refund, or modification requests, the conditions applicable to your specific reservation will generally determine the available options.